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Frequently Asked Questions
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
Sure! We're 100% committed to making you happy. If you wish to return your item(s), please contact us with the reason of return, within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details! We only accept one-time exchange. Returns without prior communication with us will not be accepted.
Sign in to your Account (the one that you made your order with) and click on "Track Order". In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.
We are aiming to have your order dispatched from our facility within 1-6 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year.
Yes, we offer worldwide shipping!